Just like I underestimated the value of new technology in my routine, many businesses overlook innovative approaches in their ...

Next-gen AR technology. Meta's Orion glasses bring augmented reality closer to mainstream with lightweight, immersive ...

Democratizing customer centricity means empowering every team to contribute to CX and ensuring valuable customer insights ...

After a few weeks of suspense, California Governor Gavin Newsom decided to veto SB 1047, the AI safety bill that garnered ...

Low-code/no-code platforms empower marketers to create data-driven campaigns effortlessly, driving innovation and efficiency.

Google has previously offered benchmarking reporting in its earlier iterations of Google Analytics and had long promised to ...

Kelly Anderson, President Sugar Marketing   Sugar Marketing is set to revolutionize customer acquisition and retention ...

Just because discounts are highly anticipated by consumers during the holidays doesn’t mean brands have to give away margin ...

Mode mapping for customer experience personalizes CX by focusing on real-time behaviors and mindsets to meet customer needs ...

Meta’s Llama 3.2 adds vision reasoning. Use it to enhance your AI-driven CX with smarter image and text analysis.

Generative AI in business is transforming content creation, customer interactions and decision-making, while also raising new ...

Maximize revenue technology. Taking ownership of the revenue technology stack allows marketers to drive accountability and ...